FAQ
General Information
What is ASP Arts?
About Our Gallery
Fundamentally, ASP Arts is an online art gallery specializing in original handmade acrylic paintings, digital paintings, caricatures, and portraits of people and animals. We offer both digital and hardcopy versions of caricatures and portraits, ensuring unique and high-quality artwork for our customers.
What types of paintings do you offer?
Diverse Painting Categories
Additionally, we specialize in various styles, including:
- Acrylic paintings (original handmade artwork)
- Digital paintings
- Kerala mural paintings
- Hindu paintings (Ganesha, Krishna, Shiva, Maha Vishnu)
- Fantasy paintings
- Erotic and figurative paintings
- Abstract paintings
- Animal paintings (pets and wild animals)
- Caricatures and portraits (both digital and hardcopy versions)
Each category demonstrates our commitment to delivering diverse artistic expressions to our customers.
Are your paintings handmade or printed?
Original vs. Printed Artwork
In fact, our original acrylic paintings are completely handmade. However, we also offer high-quality art prints on canvas, acrylic sheets, posters, and other materials for customers seeking more affordable alternatives.
Do you sell paintings from other artists?
In-House Artwork Only
Notably, ASP Arts exclusively sells in-house artworks. Therefore, we do not promote or sell artworks from other artists.
Ordering and Customization
Can I request a custom painting, Caricature or portrait?
Custom Order Options Available
Definitely, we accept custom orders for:
Handmade acrylic paintings
Digital paintings
Portraits (both digital and traditional)
Caricatures (both digital and printed)
To get started, you can contact us with your request and reference images via email at admin@aspfinearts.com.
What is the process for ordering a custom painting?
Streamlined Ordering Process
Our process follows these steps:
Share your requirements and reference images.
Subsequently, we will provide an initial concept for your approval.
After confirmation, we proceed with creating the painting.
Finally, once completed, we ship the final artwork or deliver the digital version.
Do you provide paintings with frames?
Frame Services Offered
Certainly, we offer framing options for selected artworks at an additional cost. Furthermore, we provide customization options to match your décor. Please contact us for pricing and availability details.
Can I choose the size of the painting?
Flexible Size Options
Absolutely, we offer multiple size options to accommodate different spaces and preferences. However, custom-sized paintings may require extra time for completion. Therefore, we recommend discussing your size requirements with us in advance.
Can I request modifications after the painting is completed?
Modification Policy
Minor modifications are entirely possible before finalizing the artwork. Nevertheless, significant changes after completion may incur additional charges. Consequently, we strongly encourage discussing all details and preferences upfront to avoid revisions later.
Pricing and Payment
How much do your paintings cost?
Pricing Structure
Our pricing depends on several factors, including the size, medium, and complexity of the artwork. Additionally, custom pieces may vary in cost based on your specific requirements. Please check our website or contact us for a detailed quote.
Do you offer bulk orders or discounts?
Bulk Order Discounts
Absolutely, we offer attractive discounts for bulk purchases of digital paintings and their related prints. However, original paintings are not included in bulk discount offers. Consequently, we encourage you to contact us directly for more specific details regarding bulk pricing.
What payment methods do you accept?
Accepted Payment Methods
We accept a variety of online payments for your convenience. Currently, our accepted payment options include UPI, bank transfer, and other digital payment methods. Therefore, you can choose the method that works best for you.
Shipping and Delivery
How do you package the paintings for shipping?
Protective Packaging Methods
We prioritize safe delivery by using protective packaging tailored to your artwork type. Here are our packaging methods:
Rolled paintings: Shipped securely in a protective tube.
Framed paintings: Packed securely with bubble wrap and a hardboard box.
Caricatures & Digital Paintings: Digital files are emailed, while printed copies are packed safely for shipping.
Click here to learn more about our packaging process.
Do you offer international shipping?
Worldwide Shipping Available
Yes, we are proud to ship worldwide, making our artwork accessible to customers globally. Moreover, please note that international customers are responsible for import duties and taxes as per their country’s regulations.
How long does delivery take?
Delivery Timeline
Our delivery time varies based on product type and location. Below is our estimated timeline:
Original Handmade Paintings:
India (Metros & Major Cities): 5-7 business days
Other Indian Locations: 7-10 business days
International: 10-20 business days (excluding customs delays)
Caricatures & Digital Paintings:
Digital versions: Delivered via email within 3-5 business days.
Printed versions: Shipped within 5-10 business days.
Framed paintings and prints: Additionally, these require extra time for framing.
International shipping: Furthermore, delivery time varies depending on location and customs clearance.
Click here to know more about our delivery terms.
Can I track my order?
Order Tracking
Absolutely, once your order is shipped, we will provide you with a tracking number via email. Therefore, you can monitor your package status in real-time until it reaches your destination.
Returns and Refunds
Can I return or exchange a painting?
Return and Exchange Policy
Our return policy is as follows:
Only rolled artworks that arrive damaged are eligible for return.
Custom-made paintings, framed artworks, digital caricatures, and international orders are non-returnable.
Customers must notify us of any damage within 5 days of receiving the artwork by emailing admin@aspfinearts.com with photos.
Click here to learn more about our return policy.
What if my painting arrives damaged?
Damage Claim Process
If your artwork arrives damaged, please notify ASP Arts immediately within 5 days of receipt. Furthermore, email photos of the damaged artwork to admin@aspfinearts.com.
Once approved, you must return the item in almost the same condition as it was packed within 7 business days for a refund. Consequently, we recommend keeping the original packaging to facilitate the return process.
Do you offer refunds for digital artwork?
Digital Artwork Refunds
Unfortunately, since digital files are non-returnable, refunds are not available for digital artwork. This policy applies to all digital versions including caricatures and paintings. Therefore, we encourage customers to review all details and preview images before making their purchase.
Artwork and Usage
Are the colors in the painting exactly as shown on the website?
Color Accuracy and Variations
We work diligently to ensure that the images on our website accurately represent the artwork. However, slight color variations may occur due to differences in screen settings and lighting conditions. Additionally, the color of the prints will vary from the original with each medium, whether it’s poster, sticker, canvas, acrylic panel, or other materials.
Can I get a certificate of authenticity with my painting?
Certificate of Authenticity
Absolutely, we provide a certificate of authenticity for all original acrylic paintings. This certificate verifies the authenticity and uniqueness of your artwork.
Can I use your digital artwork for commercial purposes?
Digital Artwork Commercial Use
No, our digital artwork is for personal use only unless you have obtained a commercial license from us. Importantly, commercial use without proper licensing violates our terms of service.
Can I use my caricatures and Portrait works commercially?
Caricatures and Portrait Commercial Rights
Yes! All caricatures and portraits ordered from ASP Arts are 100% royalty-free, meaning you can use them for personal or commercial purposes. Consequently, you have complete freedom to utilize these works as needed for your business or personal projects.
Will ASP Arts use my purchased paintings, caricature or portrait for promotions?
Promotional Usage Policy
ASP Arts reserves the right to use any sold painting, caricature, portrait, or original image supplied in our marketing materials or promotions. Furthermore, this helps us showcase our work and build our portfolio. Therefore, we appreciate your understanding regarding this standard practice in our industry.
Additional Questions
Do you conduct art workshops or training?
Workshop Opportunities
Currently, we do not offer formal workshops or training programs. However, we may introduce them in the future as we expand our services. Therefore, we recommend staying updated through our website and social media channels for any announcements.
How can I contact ASP Arts?
Contact Information
You can reach us through multiple channels. Below is our contact information:
Email: admin@aspfinearts.com
Address: T.C. 14/1705-2, Ushus, APRA 137-A, Kadakkal Lane, Kannanmoola, Trivandrum 695011, Kerala, India.
Feel free to contact us with any inquiries or for further assistance with your artwork needs.
