ASP Fine Arts Returns and Refunds Policy

(A) Time Frame for Returns and Refunds

Welcome to the ASP Fine Arts returns and refunds policy. At ASP Fine Arts, we stand behind every piece of art we sell. Our returns and refunds policy is designed to protect your investment while ensuring you receive high-quality original artwork. Whether you’ve purchased a hand-painted canvas or a custom portrait, we want you to feel confident in your purchase. This comprehensive guide explains our returns and refunds process, eligibility requirements, and what to expect at every step.

We offer a hassle-free return process for qualifying items. Original artworks represent significant investments, and we take quality control seriously. Our returns and refunds policy covers damaged items, specific situations, and clear timelines for each scenario. If you have questions about our returns and refunds, contact our team at admin@aspfinearts.com or call +91 8089596660.

(A) Time Frame for Returns and Refunds

Received damaged printed artwork? Notify us within 5 days via email at admin@aspfinearts.com. Include photos of the damage.
After reviewing your photos, we’ll request the artwork back. You have 7 business days to return it in original packaging (for India purchases).
Miss this window? We cannot offer refunds or exchanges after this period. Act quickly to ensure your returns and refunds request is processed.

(B) Refund Eligibility and Returns and Refunds Policy

Original artwork sales are final. We only make exceptions for damaged rolled artwork under our returns and refunds policy. Original paintings, custom pieces, framed art, and international orders cannot be returned. This includes works created specifically for you or one-of-a-kind pieces.
Quality assurance standards: We inspect every piece carefully before shipping. We use secure packaging to keep your artwork safe during transit. To qualify for a return under our returns and refunds process, keep your item unused and in original condition with original packaging intact.
Condition requirements: The painting must show no wear or damage. You’ll need a receipt or proof of purchase to process your return. Our returns and refunds policy applies only to items meeting these condition requirements.
Sale Items: We only refund regular-priced items through our returns and refunds process. Sale items are final and non-refundable. Check your invoice to confirm whether your purchase qualifies under our returns and refunds policy.

(C) Our Returns and Refunds Approval Process

Inspection upon receipt: When we receive your returned item, we inspect it thoroughly. We determine the artwork’s condition and check for any additional issues beyond what you reported. This inspection is a critical step in our returns and refunds process.
Damage assessment: If we discover additional damage during inspection, the item is not eligible for a refund under our returns and refunds policy. No exceptions apply in this case. We document all findings with photos for your records.
Refund processing: We notify you of our decision within 5-7 business days. Approved returns and refunds are processed within 5 days. A credit goes to your original payment method. We handle each returns and refunds case individually to ensure fair treatment.

(D) Late or Missing Refunds

Check your bank account: Didn’t receive your refund yet? First, check your bank account again. Sometimes credits post under a different name or date than expected.
Contact your credit card company: Then contact your credit card company. Returns and refunds processing can take time before appearing officially. Card companies may hold funds for their own processing periods.
Follow up with your bank: Next, contact your bank directly. Processing delays happen regularly, especially for returns and refunds to international accounts. Your bank can track the status.
Contact ASP Fine Arts: Still no refund after waiting 10-14 days? Contact us at admin@aspfinearts.com for assistance. Reference your order number. We can confirm your returns and refunds was processed and investigate any issues with payment processors.

(E) How to Start the Returns and Refunds Process

Return shipping details: Once approved, return your item within 7 business days (for India orders). Our returns and refunds process requires prompt action. Send it to:
T.C. 14/1705-2, Ushus, APRA 137-A, Kadakkal Lane, Kannanmoola, Trivandrum 695011, Kerala, India.
Shipping costs: You pay for return shipping costs under our returns and refunds policy. We do not refund these costs. Factor shipping expenses into your decision when evaluating returns and refunds options.
Protecting your artwork: Shipping expensive artwork? Use tracked delivery and buy insurance for protection. This protects your returns and refunds claim by documenting the shipment. We recommend India Post Registered Parcel or similar tracked services.
Refund deduction: After we receive and approve the return, you get a refund minus return shipping costs. We credit your original payment method. Your returns and refunds amount reflects this deduction clearly in our documentation.

(F) Need Help with Returns and Refunds?

Questions about returns and refunds? Have questions about our returns and refunds policy or process? Email us at admin@aspfinearts.com. Our team responds within 24-48 hours to all returns and refunds inquiries.
Privacy concerns: Have concerns about your personal information? Call us at +91 8089596660. We’re happy to discuss how we protect your data separately from our returns and refunds process.

Privacy notice: You can request that we stop using your personal information for anything other than processing returns and refunds. Send this request to admin@aspfinearts.com. Think we’re not following our returns and refunds policy? Contact us using the addresses above. Learn more about how we protect your artwork investment by visiting our main website. We’re committed to providing the best returns and refunds experience possible.